Table of Contents

Changing to Super Administrator

When you change your role to a different one from SuperAdministrator, you will not be able to change it back on your own, so you had better ask another colleague with the SuperAdministrator role to give you back your permissions. In case you do not have such a colleague, please look below for further information:

Feng Office Cloud Users

Please contact us at support@fengoffice.com to explain the situation, and we will get back to you as soon as we are able to.

Feng Office On-Premise or Community Users

  1. Find out the object_id of the user in question in the fo_contacts table
  2. Run the following SQL query:
 
UPDATE fo_contacts SET user_type = 1 WHERE fo_contacts.object_id = [object_id];

Example: 

UPDATE fo_contacts SET user_type = 1 WHERE fo_contacts.object_id = 2;
  1. Access the installation, go to the Administration Panel, and access the user permissions
  2. Select a different role in the roles combobox, and then select back SuperAdministrator. This must be done to override and update the permissions once again.
  3. Save the changes

Note: Feng Office On-Premise Users can also contact us at support@fengoffice.com, but in case you want to do it faster, you may proceed with the explanation above, of course.